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ELECTRONICS TECHNICIAN

Position Type - Full Time
Location - Poway, CA

DESCRIPTION
Troubleshoot, repair, and test high end lighting systems.

ESSENTIAL RESPONSIBILITIES
• Troubleshoot system down to the component level and repair as required

• Test product to ensure the unit is functioning to specifications

• Fills out repair reports

• Record failures in data base and report findings to supervisor

JOB SKILLS

• Knowledge of analog and digital circuits

• Clear verbal and written communication skills

• Team Player

• Strong record keeping skills

• Experience using DMM, power supplies, and hand tools
• Read and understand schematics

• Strong soldering skills

QUALIFICATIONS

1 to 2 years job experience with J-STD-001 and IPC/WHMA-A-620 certifications.

Join the NiteRider Team! Forward resumes to robin@niterider.com and include Electronics Technician in the subject line. Thank You!

Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to NiteRider.

CUSTOMER SERVICE REPRESENTATIVE

Position Type - Full Time
Location - Poway, CA

DESCRIPTION
The customer service representative contributes to the success of NiteRider by communicating with the customer and processing repairs, returns and warranty replacement documentation.

ESSENTIAL RESPONSIBILITIES

• Customer oriented communication by telephone, e-mail and written letters

• Relationship building by providing our dealer network with extraordinary customer service

• Accurate data entry for repair invoices

• Assists and reports to Customer Service Manager

• Processes the flow of products coming into and out of customer service department

• Process on-line orders and answer questions for our on-line customers.

• Assist walk-in customers with a friendly demeanor and extraordinary service

JOB SKILLS

• Bilingual: English and Spanish is a plus

• Clear verbal and written communication skills

• Ability to identify, research, and resolve customer issues

• Team Player

• Cycling enthusiast, or previous experience working in a bike shop preferred

• Strong skills in MS Office

• Ability to prioritize multiple tasks throughout the work day

• Provide extraordinary customer service through a solution based thought process

• Must possess excellent follow up skills

• Detail oriented

QUALIFICATIONS

1 to 2 years job experience as a Customer Service Representative, or an Associate of Arts Degree.

Join the NiteRider Team! Forward resumes to stephanie@niterider.com and include Customer Service Representative in the subject line. Thank You!

Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to NiteRider.