Position Type - Full time
Location - Poway, CA

REQUIREMENTS
Minimum of 2 years of experience in supplier or retail sales

ROLE AND RESPONSIBILITIES
The Inside Sales Representative primarily develops and maintains relationships with the company's new and existing dealer base. Responsible for selling the company’s products, securing orders, ensuring customer satisfaction, and developing new business opportunities.

COMMUNICATION
• Establish regular communication and strong relationships with key dealers within assigned territories and regions
• Identify and communicate areas of opportunity and improvement with the sales and marketing teams
• Responds to all dealer product inquiries and technical questions
• Ensures all dealer/customer information is current in company and
• CRM data base
• Ensures all dealer communication is logged at time of call for account management and follow up purposes using CRM software
• Maintains Communication log with CRM tool to show progress in sales funnel.
• Performs outbound telephone calls and email correspondence to independent bike dealers to secure annual renewals and cross sell new products
• Provide timely follow-up

ORDER MANAGEMENT
• Responsible for order entry for all assigned dealers
• Ensure all orders are delivered on time and as complete as possible
• Communicate any large order requirements with the sales and operations teams including promotional orders
• Follow up on all backorder and credit hold issues

SALES SUPPORT
• Provide dealers an inventory analysis and make suggestions for improving their business
• Assist preseason and ASAP orders on a seasonal basis through consistent communication with all dealers
• Reviews current dealer assortment and suggests/promotes additional sales opportunities
• Ensures dealers have all current sales support materials and merchandising/POP as available
• Reviews dealer’s sales performance Vs established periods/sales revenue goals and communicates with sales manager areas of concern or opportunity
• Provides feedback on sales programs based on internal and external input with focus on improving efficiency, sales opportunities, and dealer satisfaction
• MAP Pricing enforcement and policing of online sales channels
• Valid Drivers license and ability to travel overnight, building and maintaining companies relationships with regional bicycle retailers

TRADE SHOWS
• Attend industry trade shows on an as needed basis
• Assist with set up and take down of trade show materials as needed
• Assist in preparation and delivery of materials for trade shows as required
• Assist sales managers and with dealer appointment scheduling as needed

SALES MEETINGS
• Attend weekly sales meetings as required by sales manager
• Assist with preparation of support material, sales reports, and samples

QUALIFICATIONS
• Minimum of 2 years of experience in supplier or retail sales
• Excellent communication, organizational, time-management, and prioritization skills
• Previous bicycle industry experience preferred
• Strong business acumen and curiosity about the bicycle industry and our company
• Ability to close sales while achieving a high level of customer satisfaction
• Confidence to overcome objections and convert interest into sales
• Self-motivated, highly flexible, and has the ability to work well under pressure in a fast-paced demanding environment.
• Associate degree, or 2+ years of comparable work experience
• Working knowledge of MS Office

COVID-19 PRECAUTION
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place
While following CDC guidelines we are open to the public via telephone, and internet, we are not allowing the public to enter our facility at this time

Join the NiteRider Team! 

Forward resumes to robin@niterider.com and include Inside Sales Representative in the subject line. Thank You!

Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to NiteRider.

Position Type - Full Time
Location - Poway, CA

DESCRIPTION
The customer service representative contributes to the success of NiteRider by communicating with the customer and processing repairs, returns and warranty replacement documentation.

ESSENTIAL RESPONSIBILITIES

• Customer oriented communication by telephone, e-mail and written letters
• Relationship building by providing our dealer network with extraordinary customer service
• Accurate data entry for repair invoices
• Assists and reports to Customer Service Manager
• Processes the flow of products coming into and out of customer service department
• Process on-line orders and answer questions for our on-line customers.
• Assist walk-in customers with a friendly demeanor and extraordinary service

JOB SKILLS
• Bilingual: English and Spanish is a plus
• Clear verbal and written communication skills
• Ability to identify, research, and resolve customer issues
• Team Player
• Cycling enthusiast, or previous experience working in a bike shop preferred
• Strong skills in MS Office
• Ability to prioritize multiple tasks throughout the work day
• Provide extraordinary customer service through a solution based thought process
• Must possess excellent follow up skills
• Detail oriented

QUALIFICATIONS
1 to 2 years job experience as a Customer Service Representative, or an Associate of Arts Degree.

COVID-19 PRECAUTION
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place
While following CDC guidelines we are open to the public via telephone, and internet, we are not allowing the public to enter our facility at this time

Join the NiteRider Team!

Forward resumes to isabelle@niterider.com and include Customer Service Representative in the subject line. Thank You!

Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to NiteRider.