FAQs

Frequently Asked Questions

When you choose NiteRider, we view it as more than just a purchase of a lighting system; it is an investment.

Should you require it our commitment to you is to provide a repair service for your NiteRider lighting system for as long as reasonably possible.

NiteRider’s Limited Lifetime Warranty does not cover normal wear and tear, abuse or normal degradation of the battery that occurs over time. It may not be possible to repair some of the older light systems because some parts may have become obsolete.

In some cases we may offer to upgrade your older light to a newer model at a discount but this depends on several factors and is done at NiteRider’s discretion.

Below are some of the more frequently asked questions we hear and the answers that could save you a call.

 

CARE AND BATTERY MAINTENANCE

Are NiteRider systems waterproof?
NiteRider systems are water-resistant and will perform in wet weather conditions, but submerging them in water will cause damage.

Do I need to completely drain my nickel-metal hydride (NiMH) battery and recharge it prior to its first use?
No, NiMH batteries do not need to be drained and recharged prior to first use however the run time may improve slightly as the battery is used a few times. You can expect that after 6 to 10 cycles of charging and discharging the maximum run time will be achieved.

Do I need to completely drain my lithium-ion (Li-Ion) battery and recharge it prior to its first use?
Li-Ion batteries do not need to be drained down completely prior to their first use. However, it is highly recommended to apply a full charge to a battery prior to its first use.

What’s the best way to care for my nickel-metal hydride battery?
All batteries require some maintenance to ensure optimal performance. Prior to storing your battery apply a full charge to it. Anticipate that your battery will discharge on its own during storage, so it should be recharged every 45-60 days to prevent it from over-discharging, or draining completely. After a long period of storage, the battery should perform when put back into use if it has been properly cared for. However, battery cells have a shelf-life of between 3-5 years and they degrade despite how much or how little use they undergo. This shelf-life will affect how the battery performs after a long period of storage.

What’s the best way to care for my lithium-ion battery?
All batteries require some maintenance to ensure optimal performance. Lithium-ion batteries are state-of-the-art and require minimal maintenance. Since they do not experience any of the “memory effect” of older battery technologies, they do not need to be drained prior to recharging. Prior to storing your battery apply a full charge to it. Anticipate that your battery will discharge on its own during storage, so it should be “topped off” every 45-60 days to prevent it from over- discharging, or draining completely. Note: Due to the unique electronics within the TriNewt Wireless battery, it should be recharged about every two weeks to prevent over-discharge. After a long period of storage, the battery should perform when put back into use if it has been properly cared for. However, battery cells have a shelf-life of between 3-5 years and they degrade despite how much or how little use they undergo. This shelf-life will affect how the battery performs after a long period of storage.

How many charges can I expect from my lithium-ion battery?
With proper care and maintenance, one can expect approximately 350 charge/discharge cycles. Lithium-ion batteries can be affected by temperatures that fall below freezing. Questions: Call customer support at 1-800-466-8366

 

RMA PROCESS (PRODUCT RETURN AUTHORIZATION)

What is an RMA?
An RMA stands for Return Authorization Number and is needed to properly receive a system back for repair or warranty. It contains contact information (name, address, phone number) along with the light model and a description of the light issue being experienced.

Because we strive to effectively assist our customers with any warranty/repairs it may be best to directly contact Customer Support at 1-800-466-8366, ext 4 between the hours of 8am-4:30 pm PST in order to successfully create an RMA.

 

LUMINA SERIES – WHY WON’T MY LIGHT TURN ON?

Why won’t my light turn on?
The lights are shipped in a lock mode. In order to use the light it must be unlocked. To unlock the light, press and hold the power button down for approximately 7 to 10 seconds until the power button turn blue. Release the button and the press again to turn the light on. For further questions please contact customer support at 1-800-466-8366, ext 4.

Is it possible to use an AC wall charger such as cell phone charger to charge the Lumina?
It is possible to use other AC adapters for the Lumina series. It is recommended to use an AC adapter with the following specifications: 5v @ 1amp maximum output. Please contact customer support for further assistance. 1-800-466-8366, ext 4.

Does NiteRider make a replacement battery for the Lumina Series?
Yes, a replacement battery is available for the lights. Please contact NiteRider Customer Service for further questions. Contact customer support at 1-800-466-8366, ext 4

 

COMPATIBILITY

The components on my MiNewt, TriNewt, Pro LED and HID light systems have identical connectors.

Can I interchange them?

Though the connectors match, the components for LED systems are not interchangeable with HID and halogen systems.

The voltage demands for each type of system are vastly different and damage to their electronics will occur if they are mixed.

Please contact NiteRider Customer Support at 1-800-466-8366, ext 4, for guidance on compatibility.

 

MOUNTS

Can I use a Universal Handlebar Mount with my MiNewt or TriNewt headlamp?
The Universal Handlebar Mount is not compatible with the MiNewt, TriNewt, Cordless or Lumina series. Questions: call customer support at 1-800-466-8366, ext 4.

Where can I purchase replacement mounts for my NiteRider system? 
All of the mounts for NiteRider Lights and replacement mounting hardware, including o-rings for the MiNewt systems, are available from any NiteRider authorized dealer and the NiteRider online shop.

 

REPAIRS AND MISCELLANEOUS

If I crack the lens on my LED light, can it be replaced?
Yes, the lens is replaceable by our technicians. Please contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.

Why do the LEDs on my HID light come on, but not the HID bulb? 
The problem might be the bulb itself or the light system’s electronics. Contact NiteRider Customer Support at 1-800- 466-8366, ext 4, to arrange service.

What causes the small spots of condensation on my bulb’s lens?
An inherent condition of all lights, this “condensation spot” appears when there is a large temperature difference between the inside and outside of the lens. It does not affect the light’s output and disappears when the light is turned off.

My light seems to cut out when I move the cord. Do I need to buy a new system?
Most parts of our light systems are repairable and rarely does one need to purchase a new lamp. Please contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.

Can I buy replacement LEDs for my headlamps and install them myself?
The LEDs in our headlamps are not user-replaceable. Replacement should be performed by a NiteRider technician. However, since they are rated for over 50,000 hours of use, it is very unlikely yours will burn out during the life of the light. If you suspect yours has gone out, please contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.

 

PRO SERIES

I am unable to click the “Update” box on the DIY software. What should I do?
First, make sure the headlamp is properly connected to the docking station. Next, disconnect and reconnect the docking station and headlamp, as well as reboot the software. If the problem persists, please contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.

My Pro Series system did not come with the DIY software. Where can I obtain this?
Click here to download our free DIY software.

Will my Pro 600 headlamp work with a Pro 1200 battery?
Batteries and headlamps for the Pro Series are interchangeable. Note: Interchanging the batteries and headlamps will affect the run time.

Prior to using it, is it necessary to program a Pro Series headlamp?
Pro Series systems come pre-programmed with ready-to-use factory settings. Through the use of our unique DIY software, one has the option of customizing up to 4 additional programs. Note: The factory settings cannot be changed.

Is the DIY software compatible with Mac computers?
Currently, the DIY software is Windows-compatible only. For further questions please contact customer support at 1-800-466-8366, ext 4.

Do you offer a headband mount for the Pro Series?
Pro Series headlamps are compatible with the Explorer Headband (SKU #5001). This accessory is available through any NiteRider authorized dealer and our online store.

Which batteries are compatible with the Pro Series systems?
The Pro Series systems are compatible with the following batteries: 8-cell pack (SKU #6543) for use with Pro DIY system only, 8-cell pack (SKU #6661), 6-cell pack (SKU #6662), and 4-cell pack (SKU #6584). All batteries are available from any NiteRider authorized dealer and our online store. For further questions, please contact customer support at 1-800-466-8366, ext 4.

How do I access the programs on my Pro Series headlamp?
Click here for a helpful video tutorial on accessing your headlamp’s programs.

My Pro Series light was working before I left home. When I plugged it in to use on my ride it did not turn on and the battery seems to be completely dead. What is wrong with my system?
The safety circuit on Pro Series battery may have been tripped. This will happen if the plugs are not connected properly and the positive pin and data pin touch. When this happens it will seem as though there is no power going to the headlamp.

To fix this you will need to reset the safety circuit by connecting the battery to the charger. Once the red LED on the battery turns on you can disconnect the battery. The headlamp should now turn on and function properly. For further questions, please contact customer support at 1-800-466-8366, ext 4.

 

MINEWT CORDLESS SERIES

Why won’t my light turn on after charging?

The lights are shipped in a lock mode. In order to use the light it must be unlocked. To unlock the light, press and hold the power button down for approximately 7 to 10 seconds until the power button turn green. Release the button and the press again to turn the light on. For further questions please contact customer support at 1-800-466-8366, ext 4.

Does NiteRider make a replacement battery for the MiNewt Cordless?
A replacement battery is available for the MiNewt Cordless light. If you’d like to have your MiNewt Cordless battery replaced, please call NiteRider Customer Service directly and arrange to have your light sent to our service department.

Is there a helmet mount available for the MiNewt Cordless lights?
A replacement helmet mount is available through authorized NiteRider dealers or at the NiteRider online shop (SKU #6349)

Is there a replacement handlebar mount for the MiNewt Cordless?
An updated version of the MiNewt mount is available (SKU #6620 Clamp Style,  SKU #6645 Strap Style)

 

TRINEWT & TRINEWT WIRELESS

Why does the red and blue LED illuminate on my TriNewt power module while charging?
The simultaneous illumination of the red and blue LEDs indicates that the ambient temperature may be above or below the safety parameters for its electronics. In this case, try moving the battery to a warmer or cooler place to charge. If the error message persists, please contact NiteRider Customer Support at 1-800-466-8366, to arrange service.

Is there an oversize handlebar mount for the TriNewt?
The included handlebar mounting strap is designed to accommodate round handlebars up to 32mm in diameter, which is the common size for many oversized handlebars. From the factory the mount is configured for a standard-sized handlebar. Click here for detailed mounting instructions, along with a helpful video tutorial.

Can I use the TriNewt headlamp with the Universal Handlebar Mount?
The TriNewt headlamp is not compatible with the Universal Handlebar Mount.

Can I convert my TriNewt system to a TriNewt Wireless?
Unfortunately, because the age of this system, we no longer carry accessories for the TriNewt lighting system.

Does NiteRider offer a headband accessory for the TriNewt headlamp?
Currently there is no headband accessory for the TriNewt headlamp.

 

MINEWT SERIES

Why does the red and blue LED illuminate on my TriNewt power module while charging?

The simultaneous illumination of the red and blue LEDs indicates that the ambient temperature may be above or below the safety parameters for its electronics. In this case, try moving the battery to a warmer or cooler place to charge. If the error message persists, please contact NiteRider Customer Support at 1-800-466-8366, to arrange service.

Is there an oversize handlebar mount for the TriNewt?
The included handlebar mounting strap is designed to accommodate round handlebars up to 32mm in diameter, which is the common size for many oversized handlebars. From the factory the mount is configured for a standard-sized handlebar. Click here for detailed mounting instructions, along with a helpful video tutorial.

Can I use the TriNewt headlamp with the Universal Handlebar Mount?
The TriNewt headlamp is not compatible with the Universal Handlebar Mount.

Can I convert my TriNewt system to a TriNewt Wireless?
Unfortunately, because the age of this system, we no longer carry accessories for the TriNewt lighting system.

Does NiteRider offer a headband accessory for the TriNewt headlamp?
Currently there is no headband accessory for the TriNewt headlamp.

 

MINEWT MINI USB SERIES

How will I know when my MiNewt Mini USB power module is charged?

If you own a pre-2010 model, there is no charge indicator. It’s best to allow the power module at least 4.5 hours to ensure a full charge. The 2010 model has an LED charge indicator on the power module button that illuminates red while charging and green when charging is complete. Both models utilize “smart” charging, so leaving the power module and charger connected will not cause damage.

What does the green LED mean on my MiNewt Mini USB’s wall charger?
This green LED indicates that there is power going to the charger. It does not indicate charge status. If the LED does not illuminate, please contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.

Does it take longer to charge my MiNewt Mini USB on my computer than through the wall charger?
Both methods of charging will take approximately 4.5 hours.

Are components for the MiNewt Mini USB system compatible with the MiNewt X2, MiNewt 200, and Dual systems?
The unique electronics and connectors used for the MiNewt Mini USB systems make them incompatible with other MiNewt systems.

I notice my cell phone’s charger has the same USB connector as the MiNewt Mini USB. Can I use it to charge my power module?
It is not recommended to charge your NiteRider power module with a non-NiteRider charger but contact Niterider Customer Support at 1-800-466-8366, ext 4, on this issue.

Is the helmet mount included with the MiNewt Mini USB Plus compatible with any other NiteRider systems?
The helmet mount is compatible with any MiNewt and Sol system, but the included extension cord is not.

How do I mount my MiNewt Mini USB headlamp to the helmet mount/headband?
Click here for detailed mounting instructions, along with a helpful video tutorial.

Does NiteRider offer a headband mount for the MiNewt Mini USB headlamp?
Unfortunately, because of the age of the system, we no longer carry headband mounts for the MiNewt Series lighting system.

Will the MiNewt Mini USB headlamp mount to any size handlebar?
The system includes mounting hardware to accommodate round handlebars up to 32mm in diameter.

What is the difference between the MiNewt Mini USB and the MiNewt Mini USB Plus?
The MiNewt Mini USB Plus includes a helmet mount and 36” extension cord.

Do I have to charge my MiNewt Mini USB power module on a computer?
The MiNewt Mini USB power module can be charged with the included USB cable OR with the included wall charger.

Can I mount my MiNewt Mini USB Plus power module to my helmet?
Provided the vents on your helmet will accommodate it, the MiNewt Mini USB power module can easily be mounted to your helmet via the included Velcro strap.

Does NiteRider offer an LED upgrade for the MiNewt Mini USB headlamp?
Currently, there is only one LED compatible with the MiNewt Mini USB headlamp.

 

SOL AND SOLMATE

Why does the LED on my Sol’s power module flash red while charging?
The flashing LED indicates that the power module might be deeply discharged. Pressing the button on the power module should engage the charge cycle and the LED should illuminate a steady red. When the charge cycle is complete, the LED will shut off. This can take up to 8 hours. If the LED continues to flash red after pressing the button, the power module might be too deeply discharged to engage the charge cycle. With the power module still connected to the charger, allow at least 14 hours for it to be conditioned enough for the charge cycle to begin. If the flashing LED persists beyond 14 hours, please contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.

Does NiteRider offer a different charger for the Sol and SolMate systems?
Unfortunately, because of the age of the system, we no longer carry chargers for the Sol Series lighting system.

What is the difference between the Sol and the SolMate systems?
The SolMate includes a helmet mount and 36” extension cord.

How do I mount my SolMate headlamp to the helmet mount?
Click here for detailed mounting instructions, along with a helpful video tutorial.

 

MOAB & FLIGHT

The plug on my Moab or Flight lamp head has exposed wires. Is this repair covered by warranty?

Contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.

What is the lumen output of your HID Flight/Moab lights?
The output of the Flight and Moab systems is between 350 and 400 lumens.

Can I purchase a new battery for my Flight HID-LED system?
The Flight replacement battery can be purchased from any NiteRider authorized dealer and our online store.

Can I charge my Flight battery with my Moab charger and vice versa?
Batteries and chargers for the Flight and Moab systems are not interchangeable.

Can I upgrade my Flight/Moab headlamp with the brighter bulb in the SlickRock 900 headlamp?
The SlickRock 900 HID bulb is not compatible with the Flight/Moab headlamp.

 

REBEL CYCLE COMPUTER

Will other electronics interfere with my Rebel wireless computer?

Most digital wireless computers, like our Rebel 3.0, 5.0 and 8.0, shouldn’t experience any interference generated by other electronics. Our wireless Rebel 2.0 system utilizes an analog signal rather than digital, so there is a possibility that interference could occur. If so, attempt to position the computer as far away from the interfering electronic device as possible. Wired computers like the Rebel 1.0 should not experience any interference.

Why is my Rebel computer not registering speed, cadence or heart rate?
Rebel 1.0 — There could be a break in the sensor cord. Please contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.
Rebel 2.0, 3.0, 5.0 and 8.0 — The battery in the wireless sensor might need to be replaced. For all models of the Rebel cycle computer, make sure the magnet and sensor are passing within 2-3mm of each other with the NR logo facing the magnet.

Is there a magnet available for use on flat, bladed spokes?
Contact NiteRider Customer Support at 1-800-466-8366, ext 4, to obtain a magnet that is compatible with bladed spokes.

Why am I having trouble pairing a second sensor for the “BIKE 2” setting?
Multiple sensors might interfere with each other during the pairing process. Prior to pairing the second sensor, try removing the battery from the first sensor or move it out of range from the computer.

Why does my Rebel show dashes where SPD, CAD and HR numbers should be displayed?
The dashes will show when a sensor has been inactive between 10 and 15 minutes. To re-link the sensor, press and hold the OPTION button for approximately 2 seconds. This will re-link the sensor without the need to fully pair the computer and sensors again.

Why is the display on my Rebel computer frozen or stuck in SLEEP mode?
It’s possible the battery needs to be replaced. If the problem persists after replacing the battery, please contact NiteRider Customer Support at 1-800-466-8366, ext 4, to arrange service.

How does the Rebel 5.0 and 8.0 calculate power output?
Rebel 5.0 and 8.0 cycle computers take into account speed, rider weight and percent grade to determine approximate power output in watts.

How do I pair my Rebel cycle computer?
Click here for a helpful video tutorial on pairing your computer.
How do I mount my Rebel cycle computer to my bicycle? Click here for a helpful video tutorial on mounting your computer.