FAQs

Frequently Asked Questions

When you choose NiteRider, we view it as more than just a purchase of a lighting system; it is an investment.

Should you require it our commitment to you is to provide a repair service for your NiteRider lighting system for as long as reasonably possible.

NiteRider’s Limited Lifetime Warranty does not cover normal wear and tear, abuse or normal degradation of the battery that occurs over time. It may not be possible to repair some of the older light systems because some parts may have become obsolete.

In some cases we may offer to upgrade your older light to a newer model at a discount but this depends on several factors and is done at NiteRider’s discretion.

Below are some of the more frequently asked questions we hear and the answers that could save you a call.

 

DURATION OF WARRANTY
• Limited lifetime warranty: Covers any defects in mechanical components (housings, covers, mounts and fasteners) and LEDs
• 2-year warranty: Printed circuit boards, switches and AC adapters
• 1-year Warranty: Rechargeable battery cells

 

Any products purchased on Ebay or similar online auction outlet will void the manufacturer’s warranty.

Niterider’s warranty is non-transferrable for lights purchased second hand on Craigslist or at REI’s garage sale/used section. The customer claiming warranty must be the original owner and is required to provide the receipt/ proof of purchase.

Self-repair/disassembling your light does void the warranty. Please contact support if you think there is an issue with your light.


How do I file a warranty claim?

Go to “Contact” at NiteRider.com and fill out a contact form. A representative will reach out to you within 1-3 business days. https://www.niterider.com/pages/contact-form-page


What is an RMA?
An RMA stands for Return Authorization Number and is needed to properly receive a system back for repair or warranty. It contains contact information (name, address, phone number) along with the light model and a description of the light issue being experienced. Any items sent without an RMA number will be returned to sender.


Does the warranty cover shipping costs?
If your light is defective within the first 90 days, you will receive a prepaid shipping label to send in your light. Outside of that, the customer is responsible for shipping to NiteRider.


Do we ship outside of the US?
Our website only ships within the US. You can find our international distributers on our website. https://www.niterider.com/pages/international-distributors

If you have questions about a specific situation, please submit a contact form for assistance. https://www.niterider.com/pages/contact-form-page


When I try to turn my light on, the button is red.
Your light is probably in lock mode. To get your light out of lock mode press and hold the on/off button for 7-10 seconds. You will see the on/off button turn from red to blue. Once the on/off button has turned to blue you can then press the on/off button to turn your light on.  NiteRider ships all the Lumina, Swift series and Pivot Pro lights in lock mode. Also, when the light is completely depleted, it will charge back up in the lock mode.


When I try to turn my light on, the button flashes red 3 times.
This typically indicates that the battery is dead. First try charging your light fully. You may want to try a different charge cable or power source. If that is unsuccessful, please submit a contact form for assistance. https://www.niterider.com/pages/contact-form-page


Does NiteRider make a replacement battery for the Lumina Series?
Yes, but repairs/battery replacement must be done at our NiteRider facility. Please submit a contact form for assistance. https://www.niterider.com/pages/contact-form-page


Are NiteRider systems waterproof?
NiteRider systems are IP64 rated, water / dust resistant and will perform in wet weather conditions, but submerging them in water will cause damage.


Where can I purchase replacement mounts for my NiteRider system? 
All of the mounts for NiteRider Lights and replacement mounting hardware, are available from any NiteRider authorized dealer and the NiteRider online shop. If your strap or mount has broken, please submit a contact form for assistance. https://www.niterider.com/pages/contact-form-page


Is there a larger/aero mount option for my light?

There are aero mounting options available for our lights. You can find them on our website under accessories.

https://www.niterider.com/collections/cycling-accessories/products/sentry-aero-tail-light-oversized-xxl-aero-seat-post-strap


You can find an Aero Handlebar Mount for the Lumina™ or Mako™ Series here:
https://www.niterider.com/collections/cycling-accessories/products/copy-of-6620-lumina-handlebar-clamp-mount-35mm

You can find additional Aero Seatpost Strap Mounts for the Sentry™ Aero and Bullet™ Taillight here:
https://www.niterider.com/collections/cycling-accessories/products/sentry-aero-tail-light-standard-large-seat-post-straps

For NiteRider taillights that feature an integrated clothing clip, you can find Taillight Seatpost Mounts that fit most Aero sizes here:
https://www.niterider.com/collections/cycling-accessories/products/adjustable-angle-tail-light-strap-mount

You can find an Aero Handlebar Mount Setup for the Pro Systems here:
https://www.niterider.com/products/nr-go-actioncam-aero-mount?_pos=6&_sid=b7c408237&_ss=r
Used with https://www.niterider.com/products/4011-niterider%C2%AE-go-action-camera-adapter-pro-series?_pos=2&_sid=dec96e15e&_ss=r


Do you offer a headband mount for the Pro Series Systems?
Pro Series headlamps are compatible with the Explorer Headband (SKU #5001). This accessory is available through any NiteRider authorized dealer and our online store.


You can find the Explorer Headband for the Pro Series Systems here:
https://www.niterider.com/products/explorer-headband?_pos=1&_sid=55ceca7d6&_ss=r


What’s the best way to care for my lithium-ion battery?
All batteries require some maintenance to ensure optimal performance. Lithium-ion batteries are state-of-the-art and require minimal maintenance. Since they do not experience any of the “memory effect” of older battery technologies, they do not need to be drained prior to recharging. Prior to storing your battery apply a full charge to it. Anticipate that your battery will discharge on its own during storage, so it should be recharged about every two weeks to prevent over-discharge. After a long period of storage, the battery should perform when put back into use if it has been properly cared for. However, battery cells have a shelf-life of between 2-3 years and they degrade despite how much or how little use they undergo. This shelf-life will affect how the battery performs after a long period of storage.

How many charges can I expect from my lithium-ion battery?
With proper care and maintenance, one can expect approximately 2-3 years or 300-500 charge cycles, whichever occurs first. Lithium-ion batteries can be affected by temperatures that fall below freezing.


Do I need to completely drain my lithium-ion (Li-Ion) battery and recharge it prior to its first use?
Li-Ion batteries do not need to be drained down completely prior to their first use. However, it is highly recommended to apply a full charge to a battery prior to its first use.


Can I replace my HID bulb with an LED?
Though the connectors match, the components for LED systems are not interchangeable with HID and halogen systems. The voltage demands for each type of system are vastly different and damage to their electronics will occur if they are mixed.


Can I use a Li-Ion battery with my older NiMH system?
Though the connectors match, the components for Li-Ion systems are not interchangeable with NiMH and NiCad systems. The voltage demands for each type of system are vastly different and damage to their electronics will occur if they are mixed.


Can I attach my Enduro system to an MX or E-bike drivetrain?
No, however, we do make specific MX and E-bike models that you can check out on our website.

https://www.niterider.com/products/pro-4200-mx-hardwire?_pos=3&_sid=be965daa1&_ss=r

https://www.niterider.com/products/epro%E2%84%A2-1000-and-emax-%E2%84%A2-150-combo?_pos=2&_sid=9ac0ffa2f&_ss=r


Can I buy replacement LEDs for my headlamps and install them myself?
The LEDs in our headlamps are not user-replaceable. Replacement should be performed by a NiteRider technician. However, since they are rated for over 50,000 hours of use, it is very unlikely yours will burn out during the life of the light. If you suspect yours has gone out, please submit a contact form for assistance. https://www.niterider.com/pages/contact-form-page


My light seems to cut out when I move the cord. Do I need to buy a new system?
Most parts of our light systems are repairable and rarely does one need to purchase a new lamp. Please submit a contact form for assistance. https://www.niterider.com/pages/contact-form-page


If I crack the lens on my LED light, can it be replaced?
Yes, the lens is replaceable by our technicians. Please submit a contact form for assistance. https://www.niterider.com/pages/contact-form-page


Can I purchase parts for a system that is no longer manufactured?
Most parts for older (pre 2010) systems are not available however, you can submit a contact form with a picture of your system and we can check availability.


Why is my E-bike light malfunctioning?
We recommend having your system installed by an authorized E-bike dealer. Make sure to check your bikes compatibility and voltage prior to purchasing the E-bike systems. If there is still an issue, please submit a contact form for assistance. https://www.niterider.com/pages/contact-form-page


NITELINK WIRELESS TECHNOLOGY

Why does my NiteLink system keep unpairing?
You may need to factory reset each your lights and remote. You can do this by pressing and holding the power button for 15 full seconds until the LED flashes yellow on your Lumina, red/blue on your Omega EVO and red on your remote. The NiteLink video on our YouTube page will walk you through this process. https://www.youtube.com/watch?v=Gm36HdDyjG4
(minute 8:20)

What is the difference between the Lumina Pro and Lumina Boost models?

You can check out our YouTube page to see the comparisons.
https://www.youtube.com/watch?v=Crrwl7en3N8


Do I need to have a NiteLink headlight to use my Omega EVO?
Yes, your NiteLink headlight acts as a “brain” to the NiteLink system. If you pair more than 1 headlight, you will need to have a remote switch.


How does NiteLink™ Wireless work and what does it do?
https://youtu.be/Gm36HdDyjG4

NiteLink™ Wireless Technology gives you the option to wirelessly connect to other NiteLink™ equipped devices. With the NiteLink™ Wireless Remote, you keep hands right where they need to be, on the handlebars.

The NiteLink™ headlight acts as the "main brain" for your lighting system and is required to operate our complete NiteLink™ system. The headlight enables you to remotely control a compatible taillight, and can pair with our optional NiteLink™ Wireless Remote Control.

You can pair the Omega™ 330 EVO taillight with a compatible headlight for the ability to wirelessly power ON/OFF. Sync a second taillight and the NiteLink™ remote for the Left & Right blinker function.


How do I pair a NiteLink™ headlight with a NiteLink™ taillight?
Please view: https://youtu.be/Bg9advhf53g


How do I pair an additional taillight?
Please view: https://youtu.be/JGh7P7QtUwI


What are the functions of the NiteLink™ Remote Control?
Please view: https://youtu.be/zZaG9GKOtPg


How do you pair the NiteLink™ headlight to the NiteLink™ Wireless Remote?
Please view: https://youtu.be/33y90_DjAwE


Can I pair just the NiteLink™ compatible taillight to a NiteLink™ Wireless Remote alone?
No, the NiteLink™ headlight acts as the "main brain" for your lighting system and is required to operate our complete NiteLink™ system. The headlight enables you to remotely control a compatible taillight, and can pair with our optional NiteLink™ Wireless Remote Control.


Can I use an 8 cell or 6 cell battery with my Pro 2200?
Yes, the batteries are interchangeable. However, we do not recommend using a smaller battery for the Pro 4200 headlight.

Does NiteRider price match?
No, our distributers have their own flexibility for sales and we do not compete with them.